How much does it cost an organization when "people don't know what to do?" When “how to” knowledge is not managed properly big problems can easily ripple through an entire organization and can prevent ...

While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics. It is now more than 20 years since the first ...

Legal Tech's Predictions for Knowledge Management in 2025 A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

New and emerging computing technologies have taken artificial intelligence (AI) and machine learning (ML) from potential game changers to genuine powerhouses of innovation. While there's certainly a ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...