Jeffrey Fritz is director of enterprise network services for the University of California, San Francisco. Campus IT departments need strong inter-unit coordination to facilitate efficient project ...

One of the highlights for me of NetPro’s annual Directory Experts Conference is the report on the survey of attendees that the company releases after the event. It was slow coming out this year – the ...

KIRKLAND, Wash. & AUSTIN, Texas--(BUSINESS WIRE)--Sept. 12, 2006--Covestic Inc.: -- Covestic partners with Lombardi to produce an IT Service Management (ITSM) Business Process Management (BPM) ...

What gives when the Information Technology Infrastructure Library advice says seek total control of your technology assets but cloud computing says don’t sweat the small stuff? If, like the Air Force, ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...