If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...